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Service parts

  • Supply Chain Conference: Getting the parts there next day, or sooner

    May 23, 2016

    The new Supply Chain Conference revealed the pressure on OEMs to deliver parts to dealers next day, as standard, and to consider options for even more frequency, write Marcus Williams and Christopher LudwigFor carmakers, aftermarket service parts are a lucrative part of the business, contributing significantly to OEM and dealership profits. Maintaining these sales is …

  • Ford part 4: The future of service

    March 29, 2016

    From engaging customers through FordPass to predicting their maintenance needs via Service Excellence 2.0, Ford is evolving its approach to the aftermarket If Frederiek Toney had a sanguine view of Ford’s future in 2008, he is bursting with enthusiasm today about the direction in which the company’s parts and aftermarket service is heading. Ford’s delivery …

  • Ford part 3: Supply chain upgrades

    March 29, 2016

    Ford is rolling out advanced global inventory and demand management tools in pursuit of greater efficiency in logistics and service Increasing inventory retention and expanding delivery across Ford’s current and targeted customer base depends on effective supply chain management, from parts procurement to distribution. That means buying parts across the huge and complex scope of …

  • Ford part 2: Global strategies

    March 29, 2016

    Ford intends to support dealers through its Professional Service Network, a proliferation of Quick Lane stores and extended parts retention Frederiek Toney has spent much of his career in supply chain management, purchasing and logistics – earlier with American Honda and then with Caterpillar. He joined Ford in 2000 and held a number of service …

  • Ford part 1: Always looking ahead

    March 29, 2016

    In the first of a four-part feature, Christopher Ludwig talks to Ford Customer Service Division president Frederiek Toney (left) about changing times for logistics and providing global customer service The last time I interviewed Ford’s Frederiek Toney, in late spring of 2008 at the carmaker’s material planning and logistics (MP&L) offices in Dearborn, Michigan, the …

  • Volkswagen Depot Kassel part 3 : Saving space to grow

    December 17, 2015

    Dr Claus Wriebe tells Christopher Ludwig about inventory reduction strategies that will keep Kassel at the centre of Volkswagen’s parts supply chain for years to come For years, Volkswagen’s OTC in Kassel, Germany grew almost unabated. New buildings were added consistently from 2000 up to the completion of the OTC 5 in 2009. Stock assortments …

  • Volkswagen Depot Kassel part 2: Mitten in Europa

    December 17, 2015

    As reflected in its main location, Depot Kassel plays a central role in the Volkswagen Group’s global service parts strategy, requiring flexibility as well as a high level of automation. Kassel/Baunatal serves the Volkswagen Group value chain from many angles. The component plant there opened in 1957 and has expanded to become the group’s most …

  • Volkswagen Depot Kassel part 1 : The beating heart of service parts

    December 17, 2015

      In a three-part report Automotive Logistics explores the scale and importance of the Volkswagen Group’s colossal parts operations, centred around Kassel, Germany Managing service parts distribution is as complex as inbound production logistics, but without the benefit of volumes converging at assembly plants. Carmakers have always had to source thousands of parts at relatively …

  • Colin Howard moves from Goodpack to Ewals Cargo Care

    September 8, 2015

    European logistics service provider Ewals Cargo Care is expanding its activities in the automotive industry and has employed Colin Howard to develop and support its European growth plan. He moves over from his role as sales director, automotive for Goodpack, the intermediate bulk container provider. Howard has more than 20 years global and European transport, …

  • Toyota part 5: take me to the water

    April 10, 2015

    In the conclusion to this five part series on Toyota’s North American service parts distribution, the company reveals how applying the Japanese principle of Genchi Genbutsu helped the carmaker to manage through recent labour disputes at the port of Long Beach An example of how TPS principles characterise business decisions as well as supplier relations …