All Aftersales articles
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FeatureGM breaks ground on Michigan parts centre
General Motors has stated construction of a $65m (€56m) parts processing centre (PPC) in Burton, Michigan. The development represents the company’s largest single investment in a US warehousing and logistics facility for almost 40 years and it is being managed by General Motors Customer Care and Aftersales (GMCCA). (left to ...
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FeatureSyncron forum discusses predictive analytics' role in aftersales
Revenues from original automotive product sales have been shrinking for some time as customers keep assets longer but companies are embracing the latest technology to maintain a good aftersales service for the long-term financial viability of their businesses.Attendees at last week’s Aftersales Excellence Forum in London, UK, hosted by cloud-based ...
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FeatureFCA opens $12.2m Mopar parts distribution centre in Winchester
Fiat Chrysler Automobiles (FCA) in the US has invested $12.2m to open a parts distribution centre (PDC) in Winchester, Virginia. The 37,000 sq.m facility will handle 9.2m items annually across 50,000 part numbers and serve 200 dealers, mainly in the Mid-Atlantic region.The 37,000 sq.m facility is the first of two ...
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Durant appointed senior VP for aftersales at VW America
David Durant (pictured) has been appointed as senior vice-president for aftersales at Volkswagen America.He will report to Hinrich Woebcken, who was appointed head of the North America region in April last year.The 50-year old Durant will oversee all Volkswagen brand aftersales activities, which include developing and implementing strategies for the ...
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FeatureBMW adds fifth distribution centre to aftermarket network in China
BMW has opened its fifth regional distribution centre (RDC) in China, completing the preliminary stage of its aftersales logistics network in the country. The 15,000 sq.m facility is located in the economic and technological zone in Shenyang. Further work during a planned second stage will add 25,000 sq.m.The facility joins ...
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FeatureAnu Goel moves to lead aftersales role at Volkswagen in the US
Anu Goel has moved to a new role at Volkswagen Group of America (VWoA) as executive vice-president of group aftersales and services, overseeing the company’s aftersales strategy. More specifically the new role includes looking after vehicle and parts logistics, and also includes wholesale parts operations and customer relations.“This is a ...